Shipping policy
We currently ship to the following countries: the United States.
If your country is not listed, please contact us at info@sproutprosper.com to confirm shipping availability.
1. Shipping Rates & Free Shipping
Standard shipping rates are calculated at checkout based on your location and order weight:
- Orders under $149.00: $10.00 flat rate shipping
- Orders $149.00 and above: FREE shipping
2. Customs Duties & Taxes
Import duties, taxes, and fees may apply based on the regulations of your destination country. These charges are the responsibility of the recipient. Shipping rates shown at checkout are estimates and do not include potential customs charges. For specific details, please contact your local customs office.
3. Order Processing & Delivery Times
Orders are processed and dispatched within 3-4 business days. Standard delivery is typically completed within 8-14 business days, except in cases of unforeseen delays or force majeure.
Please ensure your shipping address is complete, including your apartment or unit number if applicable. We cannot be held responsible for failed deliveries caused by incomplete or inaccurate address details.
4. Tracking Information
Once your order ships, you will receive a tracking number via email to monitor your shipment's progress. You can use this tracking number to check the status of your delivery with the carrier.
5. Shipping Delays
Shipping delays may occur due to weather conditions, customs clearance, carrier issues, or other circumstances beyond our control. We appreciate your patience in such cases. If your order is significantly delayed, please contact us at info@sproutprosper.com for assistance.
6. International Shipping
We currently only ship to the United States. For international shipping inquiries, please contact us at info@sproutprosper.com to discuss options.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date at info@sproutprosper.com. Please include your order number and photos of any damage if applicable. We will work with you and the carrier to resolve the issue.
8. Return Shipping
For defective products within 7 days, customers are responsible for return shipping costs unless otherwise agreed. Please contact us at info@sproutprosper.com for return authorization and instructions before shipping any items back.
9. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at:
Email: info@sproutprosper.com
We typically respond within 24 hours during business hours (Monday-Friday, 9:00 AM - 6:00 PM China Standard Time).