Terms of service

Last Updated: December 8, 2025

Welcome to Family Fun Lab. By accessing or using our website at sproutprosper.com (the "Site") and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Overview These Terms govern your use of our Site and the purchase of educational toys and related products. Shenzhen Saikesi Culture Co., Ltd. (operating as Family Fun Lab) reserves the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Account Terms

  • You must be at least 18 years old or have parental consent to make purchases.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration and checkout.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Pricing

  • We strive to display product descriptions, images, and prices as accurately as possible. However, we do not guarantee that all information is error-free.
  • Prices are subject to change without notice. The price charged will be the price displayed at the time of order placement.
  • We reserve the right to limit quantities and refuse or cancel orders at our discretion, including orders that appear fraudulent or violate these Terms.

4. Payment Terms

  • We accept major credit cards and other payment methods displayed at checkout.
  • Payment is due at the time of order placement.
  • By providing payment information, you represent that you are authorized to use the payment method.
  • We reserve the right to refuse any order or payment.

5. Intellectual Property

  • All content on this Site, including text, images, logos, product descriptions, and designs,.is the property of Shenzhen Saikesi Culture Co., Ltd. or its licensors and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
  • User-submitted content (such as reviews) grants us a non-exclusive license to use, display, and distribute such content.

6. Prohibited Uses You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Transmit viruses, malware, or other harmful code
  • Engage in fraudulent activities or misrepresent your identity
  • Scrape, copy, or harvest content from the Site using automated means

7. Limitation of Liability

  • Our products are intended for children's educational and entertainment purposes. Adult supervision is recommended for young children.
  • We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or Site.
  • Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product in question.
  • We do not guarantee uninterrupted or error-free operation of the Site.

8. Shipping and Delivery

  • Shipping terms are governed by our Shipping Policy.
  • Risk of loss and title for products pass to you upon delivery to the carrier.
  • We are not responsible for delays caused by shipping carriers or customs.

9. Returns and Refunds

  • Returns and refunds are governed by our Refund Policy.
  • All returns must be authorized in advance by contacting our customer service team.

10. Privacy Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

11. Dispute Resolution

  • These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles.
  • Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
  • You agree to waive any right to a jury trial or to participate in a class action.

12. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

13. Contact Information For questions about these Terms of Service, please contact us:

  • Email: info@sproutprosper.com
  • Phone: +86 13480807750

14. Customer Support

  • Email support: Response within 24 hours (including holidays)
  • Order inquiries: Leave a note on your order page for response within 12 hours (24 hours on non-working days)
  • Support areas: Order tracking, delivery issues, returns, refunds, and product questions

By using our Site and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.